Where's all the glass?
If you don’t see the piece you’re looking for, it may be because you missed a recent restock. Since I create glass art part-time, restocks aren’t super frequent as I balance commissions, restocks and one-off pieces.
I’ve temporarily closed my waitlist because it grew too large—I don’t want anyone waiting over a year.
To keep up to date on restock information join my broadcast channel on Instagram or subscribe to my email newsletter.
Shipping Locations
I currently ship to Canada, US and the UK. All packages include tracking information*.
I will let looking into shipping to other locations in the future since I have been getting a lot of requests.
Local pick-up is available in Quinte West, Ontario.
*Sticker only orders will be shipped using standard post (snail mail) so not tracking information will be available. Tracking available at an extra cost for US customers.
Shipping Policy
My stained glass pieces are carefully packed with layers and layers of padding/protection to ensure they arrive safely. If your item arrives damaged or cracked, please contact me immediately. To qualify for a repair, you must open the package and inspect the contents within 48 hours of receiving it. If you find any issues, please provide photos of both the box and the damaged piece so we can discuss repair options.
I also prioritize sustainability by using mostly reused packing materials from previous purchases. I encourage you to consider reusing or recycling these materials as well!
Thank you for your support and understanding!
Returns
I do not accept returns or exchanges once the piece has shipped. All sales are final.
Custom work & Commissions
Currently, commissions and the waitlist are closed. The waitlist has grown quite large, and I want to ensure I can address those requests in a reasonable timeframe before reopening.
Please note that it may take some time to get to your request. Since I work on stained glass part-time, I have limited time for creating, and it's important for me to maintain space for my own artistic projects. This balance helps prevent burnout and keeps my passion alive.
Thank you for your understanding! In the meantime, be sure to follow me on Instagram for updates on website restock dates and one-off pieces that might be available before I can take on new commissions. :)
How do I care for my stained glass piece?
For information on handling, cleaning and hanging please visit the stained glass care page.
Can I use your patterns or recreate your work?
No, please do not replicate my designs. Each piece is the result of my creativity, passion, and hard work, and I want to keep my art unique and special.
Currently, I do not sell any patterns, but there are many wonderful free resources available online. I recommend using Google to discover great options.
Thank you!
All designs © Ding Dong Glass